To place an order, browse our website, add the desired products to your shopping cart, and proceed to checkout. You can either create an account or continue as a guest. Follow the prompts to complete your purchase.

We accept various payment methods including Visa, MasterCard, and cash on delivery. We also offer flexible installment plans with banks, Valu, Forsa, Sohoula & Aman

Delivery times depend on your location and the shipping method selected. Standard shipping usually takes 3-7 business days, while express shipping takes 1-3 business days.

We offer a 14-day return policy for most products, as long as they are in their original condition and packaging. For defective items, you have up to 30 days to return them. Some items, such as swimwear and hygiene products, are non-returnable due to health regulations.

You can return or exchange items by visiting any Sports Mall store or by contacting our Customer Service team to arrange a courier pickup. Please refer to our Return & Exchange Policy for detailed instructions.

You can reach our Customer Service team via phone at +20-01112239001, email at sales1@sportsmallegypt.com, or through our live chat on the website. We are available Saturday to Thursday, from 11:00 AM to 7:00 PM.