Sports Mall Egypt is an online store offering a wide range of sports apparel, footwear, and equipment for various sports.
Welcome to the Sports Mall Egypt FAQ page! Here, you'll find answers to the most common questions our customers have. Whether you’re curious about our products, need help with your order, or have questions about our policies, we've got you covered. If you don’t find what you’re looking for, feel free to contact us directly.
FAQs
What is Sports Mall Egypt?
What payment methods are accepted?
We accept credit/debit cards, cash on delivery, and there are installment plans available (Valu - Forsa - Aman - Sohoula).
Can I return or exchange products?
Yes, returns and exchanges are accepted within the guidelines of our return policy.
What should I do if I receive a defective product?
Contact our customer service immediately to arrange for a return or exchange.
Do you provide size chart?
Yes, size charts are available for a variety of collections on our website.
What are your delivery options?
We offer standard and express delivery. Delivery times may vary based on location.
Do I need to create an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to track your orders, save your address details for faster checkout, and access exclusive offers.
Where are your stores located
We have several stores across Egypt to serve you better. Visit our Stores Locations page for more details, including addresses, opening hours, and contact information.
Can I cancel or modify my order after it's been placed?
If you need to cancel or modify your order, please contact our Customer Service team as soon as possible. Once your order has been processed, it cannot be modified or canceled, but you may be able to return the items after delivery.
How long does delivery take?
Delivery times depend on your location and the shipping method selected. Standard shipping usually takes 3-7 business days, while express shipping takes 1-3 business days.
Are there any return fees?
Return shipping fees are the responsibility of the customer, unless the return is due to a defective or incorrect item sent by us.
Are the products on your website authentic?
Yes, we only sell 100% authentic products from top global brands. We are official agents and distributors for many of the brands we carry.