Shipping policy
At Sportsmall Egypt, we are committed to delivering your orders promptly and securely. Please review our shipping policy to understand the details of how your orders will be processed and delivered.
Order Processing:
- Processing Time: Orders are typically processed within 1-2 business days after your payment is confirmed. Please note that orders placed on weekends or public holidays will be processed on the next business day.
- Order Confirmation: You will receive an order confirmation email with your order details and a tracking number once your order has been shipped.
Shipping Methods and Delivery Times:
- Standard Shipping: We offer standard shipping across Egypt. Delivery times range from 3 to 7 business days depending on your location.
- Express Shipping: For faster delivery, we offer express shipping. Orders using this option typically arrive within 1 to 3 business days.
- Local Pickup: If you prefer, you can choose to pick up your order from a designated Sportsmall store. You will receive an email notification when your order is ready for pickup.
Shipping Charges:
- Shipping fees are calculated at checkout based on the weight of the items, shipping method selected, and delivery location.
- We offer free standard shipping on orders over a specified amount. This threshold may vary during promotions.
Order Tracking:
- Once your order is shipped, you will receive a tracking number via email, which you can use to monitor the status of your delivery.
- You can also track your order directly on our website under the "Track My Order" section.
Delivery Issues:
- Incorrect Address: Please ensure that your shipping address is correct at the time of order. If an incorrect address is provided, it may result in delayed delivery or the package being returned to us. We are not responsible for any additional shipping charges incurred due to incorrect address information.
- Delayed or Lost Shipments: While we strive to ensure timely delivery, unforeseen circumstances such as weather conditions, customs delays, or courier issues may cause delays. If your order is delayed or lost, please contact our Customer Service team for assistance.
International Shipping:
- Currently, we offer shipping within Egypt only. We are working on expanding our services to international destinations and will update our customers as soon as this option becomes available.
Customs and Duties:
- For international orders (once available), any customs duties, taxes, or import fees that may be applicable are the responsibility of the customer.
Shipping Restrictions:
- Certain products may have shipping restrictions due to weight or local regulations. If your order contains restricted items, you will be notified during the checkout process.
Contact Information:
- For any questions or concerns about your shipment, please contact our Customer Service team at +20-01112239001 or email us at sales1@sportsmallegypt.com.
We aim to provide a hassle-free shipping experience, ensuring your purchases reach you in perfect condition and on time. Thank you for shopping with Sportsmall Egypt!